Learning how to communicate well on the telephone is one of the main priorities for many students who need to use English in the workplace. Learning the common phrases that are used on the telephone helps students know what to expect. However, what students need most is practice.
Telephoning requires special skills as there are a number of difficulties that arise when using the telephone. The first and foremost difficulty is not being able to see the person you are communicating with. This lack of visual communication often makes students nervous and thereby hinders their communicative abilities.
This unit includes a number of ingredients that will enable you to improve your telephoning skills. You will find specific telephoning techniques, telephoning phrases and expressions as well as practice exercises.